iEcosystem iPad

Verification Required: Before you can make purchases, you must tap Continue, then verify your payment information

Like nearly everyone, you have sooner or later faced problems with your credit card company's fraud department: they exist to protect you from unauthorized charges, but (fortunately, in a sense) they are wrong in most cases, and it is simply you (or another authorized user) who has made more purchases than usually, or made purchases from another geographical location. Whatever triggered the alert, one common effect is that purchases you try to make end up being blocked; in the case of the iTunes Store, you will no longer be able to buy anything until you fix the problem; on your iPad (but this can occur on your iPhone, iPod touch, or from iTunes itself), you may receive the "Verification Required" error message, described as follows: "Before you can make purchases, you must tap Continue, then verify your payment information". Read the rest of this tutorial to learn how to correct this problem.

iTunes Store "Verification Required" error message on iPad

Remove and fix the "Verification Required" iTunes Store message

Follow these steps to correct billing information errors on your iPad:

  • When you see this message, tap on the "OK" button (there is no "Continue" button).
  • Then re-enter or confirm your credit card information in the dialog that appears on screen. The problem may simply be that the transaction don't go through for various reasons other than incorrect payment information or billing address, so you may just need to re-confirm the credit card pin.
  • Once you have updated your credit card and/or billing information, tap on the "Done" button.
  • If Apple / iTunes requires to check your county, fill in the appropriate and tap on the Done button displayed below the "County" and "Area" fields.
  • If the iTunes Store successfully confirms your credit card information, the dialog will go away, and you will be ready to resume purchasing items from the iTunes Store.
  • Whether you have updated this information from your iPad, iPhone, iPod touch, or from iTunes itself on a Mac or Windows PC, the new credit card information is now stored on Apple's servers, which means that all devices that connect using the Apple ID (email address and password you use to sign in to iTunes) will use the new credit card and updated billing information you supplied from this point on.

If all your payment information and credit card details are correct, as well as billing address, first check with your bank to make sure that they are not blocking the charges thinking it is a fraudulent transaction.

If this didn't take care of your payment issue, contact iTunes customer service.

iPad Tutorial

Unless noted otherwise, these free iPad tutorials apply to Wi-Fi model and iPad Wi-Fi + 3G models, and updated to cover iOS 4.

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