Part of what makes iPad apps great is the filtering process that occurs by Apple before an app is allowed onto the App Store, the tight integration with a rating system visible to all, and the ability for developers to provide all kinds of information they want to include on the application homepage in the App Store / App Store. And given the competition there is between thousands of applications, most developers are eager to hear from and please their customers, perhaps more than any other platform we've experienced. In this tutorial, we will show you three ways you can use to provide feedback and get in touch with the people who created your apps.
Contact customer or tech support for your iPad apps
Here are several approaches to getting in touch with iPad app developers:
- The first way, included in some applications, is the built-in feedback mechanism: check if the app for which you want to provide feedback does include that functionality, as this is generally the fastest way to contact customer service or tech support for your app.
- Another way is to load the App Store on your iPad, or that app's homepage in the iTunes Store, and look on that page, either in the top right corner of the screen on your iPad, or elsewhere in the description, to see if you have a "Contact Developer" link displayed. This will typically open a special contact page on that company's website, which lets you share some feedback.
- Failing the last two option, most apps will include a "Developer Page" link: when you click on it, Safari will open and load that company's homepage, or the landing page of the app in question. From there, all you need to do is find a "Contact Us" link or email form on the site, which will allow you to contact the developers directly.
- If all fails, and you cannot get in touch with the application developers, don't hesitate to use the rating and comments mechanisms offered by the App Store. Most developers will be eager to respond to comments, especially negative ones, if you find yourself unable to contact them any other way!
Life Tip: developers take pride in their work, so the more respectful and reasonable you are when contacting them, the more likely you are to find a pleasant outcome to your customer service or tech support request!